In Stephen Covey’s The 7 Habits of Highly Effective People, he advises, “Seek first to understand, then to be understood.” At Inno-Versity, it’s crucial that we understand our clients needs. This can only be learned through listening, which is also a vital skill for business growth and development. So how can we develop this skill? How do we become empathetic listeners? Harvard Business Review’s article “Three Ways Leaders Can Listen with More Empathy” provides research that helps answer these questions. Check it out:
