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Augmented Reality: The Next Step To Getting Frontline Workers Back On Track

During a time where all workers are eager to get back to their everyday routines, safety needs to be put at the forefront of every company’s new operations plans. What is the key to making a safe comeback? It may lie in transitioning to tools and solutions that utilize augmented reality. Let’s breakdown three of the biggest ways using innovative technology to support your team can build success for your company from bottom to top.

1: Minimization of Downtime
Manufacturing shapes a company’s productivity and is a key component to minimizing downtime and unnecessary costs. Human error causes 23% of unplanned downtime in manufacturing, these numbers are concerning and expensive especially considering the leaps and bounds that have been made in advanced manufacturing technologies. By integrating augmented reality, frontline employees can turn their exclusive knowledge into on-demand procedural guidance that colleagues across facilities can use as step-by-step work instructions. With decisions and plans having to be constantly switched due to the uncertainty of the pandemic, remote assistance solutions give off-site employees an easy way to provide over-the-shoulder support to on-site colleagues, from the convenience and safety of any location. Bringing new solutions to manufacturing processes is a critical step for returning to work safely and even more productive than before.

2: Customer Support
Supporting aftermarket service customers as they return to work is vital, particularly for organizations who provide mission-critical products. As service delivery evolves into a more collaborative and hands-off dynamic, augmented reality has become an essential component for modernizing industrial organizations’ service strategies. Service leaders expect a 61% increase in assisted service or self-service activities in the next 12 months proving that the shift to augmented reality service solutions is a necessity. In a world that is increasingly dependent on technology, augmented reality service solutions are the answer to one-on-one support to customers or on-site employees.

3: Stabilize Sales
Sales are still the lifeblood of any company, despite social distancing challenges impacting the effectiveness of showrooms and in-person events. Finding ways to provide engaging customer experiences in this new normal will be important for continued success and stability. 57% of customers stopped buying from a company because a competitor provided a better experience, with augmented reality, a unique and groundbreaking experience can be given to any customer in any location. AR product demos can help salespeople remotely engage with prospects and customers via immersive, full-scale 3D demonstrations. With 80% of surveyed customers indicating that they are more likely to do business with a company if it offers personalized experiences, why not get ahead of the curve and provide customers with the solution that will prove memorable and evolutionary in a time where flexibility is a necessity.

Our technological society is fueled by new innovative solutions that take a look at inefficient processes and eliminate imperfections. With frontline employees making their way back into the workforce, creating a flexible environment that thrives on the factory floor as well as at a desk at home is the key to safe and productive manufacturing, services and sales.

To learn more download our eBook on launching an XR learning experience,  here.

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