Develop a More Immersive, Real-World Customer Service Training.
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Showcase your space, virtually, with engaging, interactive, and immersive tours—from anywhere in the world.
Create a fully customized online showcase of your environment that will have your employees and customers interacting with your products, learning about your company and “feeling” your brand through an engaging, and immersive online experience. Each touch point is fully customizable to bring your story and brand to life through 360 images, point-cloud data, holograms, animation, historical trivia, videos, wayfinding, corporate branding, text, quizzes, 3D models, Augmented Reality (AR), and more. There are many use cases to these experiences that seamlessly adapt to both viewing on a web browser and in-person through Augmented Reality (AR).
Leveraging features like interactive 3D models, portals that take you from one place to another, hot-spots, clickable objects, AR, and interactive video, your users will be able to engage with your content and space like never before.
Build memorable scenarios highlighting key people in your company, key features of your space or products, or highlight your mission, values and brand.
Expand the possibilities to bring your unique personal experience to anyone, anywhere in the world—even in YOUR space! The tech is so flexible that anyone in the actual “physical space” can navigate and engage with the same experiences in-person (using a phone or tablet) as your remote users on the web.
Immersive Tours redefines learning and training across industries. Use cases include: onboarding new employees, interactive museums, department store training, virtual and in-person tours, wayfinding, large complex manufacturing and maintenance support, or even showing off your new headquarters to the world. Immersive tours offers captivating experience for both online and in-person interactions.
Develop a More Immersive, Real-World Customer Service Training.
MindSpring partnered with a leading national retail chain that prioritized quality and customer service. The retailer’s internal training team identified the need to enhance their employee training program to attract and retain top talent. The retailer sought a more immersive solution to help their self-scan attendants understand and manage the stress of customer service, boost their confidence to handle the unknown, and prepare them for the interpersonal challenges of their role. Furthermore, due to the volume of employees, the solution had to be accessible from the web.
MindSpring knew that a Immersive Tours solution would give new employees a realistic customer service experience in a pressure-free environment while also being available on any computer connected to the Internet.
MindSpring achieved this by:
The partnership between MindSpring and the retailer not only resulted in a highly effective Immersive Tours training program for self-scan attendants but also was able to:
This partnership has continued with innovative projects, including a scan of an entire 100,000+ sq/ft store that will serve as the basis for AR and VR trainings, onboarding new employees, and even customer-facing promotional experiences.
Let us help you navigate through the realms of AR, VR, Artificial Intelligence (AI), head-mounted displays, and beyond! We’ve collaborated with companies like yours to create tailored solutions, fostering engagement, retention, and results that empower our clients to steer their business and learning goals towards success.
