Approach

A clear, practical approach to designing learning that works.

MindSpring’s approach brings structure and learning science together to help organizations design, build, and deliver effective learning.

We support your vision at every step in the journey.

We serve clients across the globe and in a diverse range of industries including libraries, universities and schools, government agencies, small businesses, corporations, healthcare facilities, the arts community, and more. We do everything we can to make things easier for our partners so they can focus on what matters most to them.

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We meet you where you're at

Our learning strategy services, grounded in learning science, foster enhanced learning experiences by providing guidance before, during, and after development.

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We are an extension of your team

We provide tailored solutions from off-the-shelf to fully custom, all while ensuring engaging and transformative content backed by deep expertise in learning science.

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We have our own in-house creators

We empower organizations with cutting-edge tools for creating, publishing, and optimizing their learning and development initiatives.

We make learning stick with proven science.

Our approach is grounded in the principles of learning science, ensuring every solution we create is designed to engage, motivate, and drive real behavior change. We transform knowledge into action by crafting experiences that truly resonate with learners, leading to measurable learning results and better business outcomes.

How our work flows.

Our approach follows a clear progression, with each step building on the last. Some engagements use every step, while others focus on a few, but the flow remains consistent, so learning stays aligned, intentional, and practical.

1.

Discovery & Alignment

We begin by building a shared understanding of the learning challenge, the people involved, and what success looks like. Together, we identify:

• The problem learning needs to solve
• Who needs to be trained and why
• Key knowledge, skills, and beliefs required for success
• Alignment with business priorities, KPIs, and learning culture

This phase ensures learning is grounded in real needs before anything gets built.

2.

Ideation

With clarity established, we work with subject-matter experts and stakeholders to shape the learning solution.

This step focuses on:

• Refining topics and learning objectives
• Identifying prerequisites and reinforcement strategies
• Evaluating methods and assessment approaches
• Creating a clear blueprint that guides development

The result is a thoughtful, intentional plan that balances creativity with practicality.

3.

Design & Development

Using insights gathered during discovery and design, our team develops the learning solution tailored to your goals, learners, and environment.

This phase turns strategy into reality, combining learning science, creative execution, and technical expertise to deliver high-quality outcomes.

4.

Implementation & Evaluation

Learning doesn’t end at launch.

We support implementation through:
• Launch planning and timelines
• Audience targeting and adoption strategies
• Alignment with delivery objectives

Measurement is built into the process. Ongoing evaluation helps teams understand what’s working, what can be improved, and how future learning initiatives can be even more effective.

Why this approach works.

  • It creates clarity before design and development begin
  • It keeps learning aligned to real business and human needs
  • It supports adoption, not just delivery
  • It builds measurement into the lifecycle
  • It allows MindSpring to stay closely involved from start to finish

Most importantly, it ensures learning is designed to work in the real world—not just on paper.

see our approach in action.

Explore our portfolio to see how this approach translates into engaging, effective learning solutions that support people and drive meaningful results.