Expert Knowledge Transfer
Don’t let valuable company knowledge leave the organization. Transfer that knowledge from veteran employee to new-hire now—before it’s too late.
Expert Knowledge Transfer empowers front–line workers with augmented expert guidance so they can get the job done quickly, accurately, and safely—the first time and every time. The solution allows experienced employees to record their knowledge and skills, which can then be shared to quickly upskill new or existing employees, standardize processes, and reduce turnover.
Empower your experts to Train at Scale
Easily Transfer Knowledge
Empower front-line workers with augmented expert guidance
for quick, accurate, and safe task completion.
Intuitive & User Friendly
Easy to create, deploy and use. With guided voice commands, simple interactions, hands free option or personal device, and location-based guidance, learning to build and use these trainings is simple and easy.
Enhance Efficiency & Productivity
Provide easy access to standardized, first-person view instructions, improving workforce productivity while reducing waste, rework, and downtime.
Easy Editing & Publishing
Revise and enhance captured procedures for constant updates, build templates for seamless distribution to employees.
Spatial Location Awareness
Improve accuracy, safety, and efficiency by connecting each step of a procedure to specific locations and objects as required for task completion.
Explore Ways To Benefit
- Lower Training Cost
- Increase Productivity
- Reduce Scrap & Downtime
- Minimizes Injuries & Risks
- Decreases Turnover Rates
- Improves First-Time-Fix-Rates & SLA Compliance
Use Cases
Companies continually face challenges in integrating and training new employees, especially given the departure of seasoned workers, heightened compliance demands, and rapidly evolving technologies. However, with Expert Knowledge Transfer, you can document the expertise of your top-performing employees and make it accessible to your entire workforce when and where it’s needed. This solution fosters standardized training, boosts productivity, minimizes downtime, decreases turnover and enhances safety and compliance across the organization.
- Manufacturing
Expert Knowledge Transfer
Streamline Maintenance and Service Support While Increasing Efficiency
A global original equipment manufacturer (OEM) supplier for major auto manufacturers faced a challenge: they had a limited number of trained employees available to set up and service machines at their customers’ locations. Finding and retaining talent was a common problem in manufacturing, but this company was growing and acutely felt the strain. MindSpring not only needed to improve efficiency within the maintenance and service support department but also needed to standardize third-party training for customers, expedite service-call resolutions, and democratize access to institutional knowledge. The right information needed to be in the right place at the right time. Furthermore, workers needed to have their hands free to perform tasks in an environment that could, at times, be quite noisy.
MindSpring created, captured, and curated a series of firstperson Point-of-View (POV) videos of subject matter experts (SMEs) performing critical processes. Once the footage was captured, MindSpring’s editors layered on narration, visual cues, and engaging graphics to provide a comprehensive step-by-step program that:
- Removed guesswork for the operator and ensured proper processes and procedures were followed and repeated
- Leveraged heads-up display and hands-free Augmented Reality (AR)
- Made training and information available at the point-of-problem
- Could be deployed on a tablet when needed, accommodating workers with accessibility considerations
- Worked across multiple devices such as a tablet or HoloLens
By implementing this solution, the auto part OEM supplier was able to:
- Save hours of setup, inspection, and maintenance
- Have less experienced technicians begin to perform more extensive procedures with less of a need to call in their training mentor
- Resell their training to customers as a valued addon deliverable—turning a cost into a profit model for the company
Elevate Your Learning Experiences Today
Let us help you navigate through the realms of AR, VR, Artificial Intelligence (AI), head-mounted displays, and beyond! We’ve collaborated with companies like yours to create tailored solutions, fostering engagement, retention, and results that empower our clients to steer their business and learning goals towards success.
