Streamline Maintenance and Service Support While Increasing Efficiency
Don’t let valuable company knowledge leave the organization. Transfer that knowledge from veteran employee to new-hire now—before it’s too late.
Expert Knowledge Transfer empowers front–line workers with augmented expert guidance so they can get the job done quickly, accurately, and safely—the first time and every time. The solution allows experienced employees to record their knowledge and skills, which can then be shared to quickly upskill new or existing employees, standardize processes, and reduce turnover.
Empower front-line workers with augmented expert guidance
for quick, accurate, and safe task completion.
Easy to create, deploy and use. With guided voice commands, simple interactions, hands free option or personal device, and location-based guidance, learning to build and use these trainings is simple and easy.
Provide easy access to standardized, first-person view instructions, improving workforce productivity while reducing waste, rework, and downtime.
Revise and enhance captured procedures for constant updates, build templates for seamless distribution to employees.
Improve accuracy, safety, and efficiency by connecting each step of a procedure to specific locations and objects as required for task completion.
Companies continually face challenges in integrating and training new employees, especially given the departure of seasoned workers, heightened compliance demands, and rapidly evolving technologies. However, with Expert Knowledge Transfer, you can document the expertise of your top-performing employees and make it accessible to your entire workforce when and where it’s needed. This solution fosters standardized training, boosts productivity, minimizes downtime, decreases turnover and enhances safety and compliance across the organization.
Streamline Maintenance and Service Support While Increasing Efficiency
A global original equipment manufacturer (OEM) supplier for major auto manufacturers faced a challenge: they had a limited number of trained employees available to set up and service machines at their customers’ locations. Finding and retaining talent was a common problem in manufacturing, but this company was growing and acutely felt the strain. MindSpring not only needed to improve efficiency within the maintenance and service support department but also needed to standardize third-party training for customers, expedite service-call resolutions, and democratize access to institutional knowledge. The right information needed to be in the right place at the right time. Furthermore, workers needed to have their hands free to perform tasks in an environment that could, at times, be quite noisy.
MindSpring created, captured, and curated a series of firstperson Point-of-View (POV) videos of subject matter experts (SMEs) performing critical processes. Once the footage was captured, MindSpring’s editors layered on narration, visual cues, and engaging graphics to provide a comprehensive step-by-step program that:
By implementing this solution, the auto part OEM supplier was able to:
Let us help you navigate through the realms of AR, VR, Artificial Intelligence (AI), head-mounted displays, and beyond! We’ve collaborated with companies like yours to create tailored solutions, fostering engagement, retention, and results that empower our clients to steer their business and learning goals towards success.
