A global original equipment manufacturer (OEM) supplier for major auto manufacturers faced a challenge: they had a limited number of trained employees available to set up and service machines at their customers’ locations. Finding and retaining talent was a common problem in manufacturing, but this company was growing and acutely felt the strain. MindSpring not only needed to improve efficiency within the maintenance and service support department but also needed to standardize third-party training for customers, expedite service-call resolutions, and democratize access to institutional knowledge. The right information needed to be in the right place at the right time. Furthermore, workers needed to have their hands free to perform tasks in an environment that could, at times, be quite noisy.
MindSpring created, captured, and curated a series of first-person Point-of-View (POV) videos featuring subject matter experts (SMEs) performing critical processes. After capturing the footage, MindSpring’s editors enhanced it with narration, visual cues, and engaging graphics to create a comprehensive, step-by-step Expert Knowledge Transfer program, which was then deployed via headset or tablet.
Removed guesswork for the operator and ensured proper processes and procedures were followed and repeated
Leveraged heads-up display and hands-free Augmented Reality (AR)
Made training and information available at the point-of-problem
Could be deployed on a tablet when needed, accommodating workers with accessibility considerations
Worked across multiple devices such as a tablet or HoloLens
With Export Knowledge Transfer, the auto part OEM supplier was able to:
Save hours of setup, inspection, and maintenance
Have less experienced technicians begin to perform more extensive procedures with less of a need to call in their training mentor
Resell their training to customers as a valued add-on deliverable—turning a cost into a profit model for the company
Expert Knowledge Transfer empowers front–line workers with augmented expert guidance so they can get the job done quickly, accurately, and safely—the first time and every time. The solution allows experienced employees to record their knowledge and skills, which can then be shared to quickly upskill new or existing employees, standardize processes, and reduce turnover.
