MindSpring partnered with a leading national retail chain that prioritized quality and customer service. The retailer’s internal training team identified the need to enhance their employee training program to attract and retain top talent. The retailer sought a more immersive solution to help their self-scan attendants understand and manage the stress of customer service, boost their confidence to handle the unknown, and prepare them for the interpersonal challenges of their role. Furthermore, due to the volume of employees, the solution had to be accessible from the web.
MindSpring knew that a Immersive Tours solution would give new employees a realistic customer service experience in a pressure-free environment while also being available on any computer connected to the Internet.
Collaborating closely with the company’s team to develop a script that accurately reflected the reality of customer service
Filtering the script through the best practices in learning science
Transforming the script into an innovative training experience that included:
The partnership between MindSpring and the retailer not only resulted in a highly effective Immersive Tours learning experience for self-scan attendants but also was able to:
Immersive tours provide an engaging, interactive learning experience that empowers employees to better understand and meet customer needs. By simulating real-world scenarios, these tours enhance training effectiveness, improve problem-solving skills, and foster deeper customer empathy.
Empower the retail team with the knowledge and insights needed to continue thinking differently about how training can happen
This partnership has continued with innovative projects, including a scan of an entire 100,000+ sq/ft store that will serve as the basis for AR and VR trainings, onboarding new employees, and even customer-facing promotional experiences
Engage, educate, and inspire your team like never before with our immersive learning courses. Whether you’re onboarding new employees, training teams on complex processes, or enhancing customer experiences, our interactive tours bring learning to life. Tailored to your business needs, this innovative approach drives engagement, retention, and measurable results.