A large and rapidly expanding organization was experiencing critical challenges related to cross-departmental collaboration and operational clarity. As teams grew and specialized, internal silos limited communication and hindered effective decision-making. Employees often struggled to understand how their individual roles contributed to broader organizational goals—impacting engagement, retention, and alignment. To scale sustainably and improve patient and operational outcomes, leadership recognized the need to build a shared understanding of the business. They sought a strategic learning solution that could unify the workforce, break down barriers between teams, and empower employees to think beyond their roles.
To meet this challenge, the organization partnered with MindSpring to design and implement Know the Business—a scalable internal learning program tailored to the needs of a diverse healthcare workforce. The initiative aimed to increase operational awareness, build cross-functional collaboration, and align employees with the organization’s mission and strategy.
MindSpring collaborated with leaders and subject matter experts across departments to ensure the program reflected real-world business needs.
Tailored content to specific roles, responsibilities, and backgrounds of employees across departments for a more relevant learning experience.
We aligned program content directly with organizational goals. This ensured modules supported strategic priorities and measurable outcomes.
Delivered key concepts in engaging, accessible formats to promote retention and understanding across a distributed workforce.
Encouraged employees to apply their learning in real-world scenarios, reinforcing key insights through hands-on experience.
The program paired employees across departments to build relationships, share knowledge, and promote organization-wide collaboration.
The know the business program delivered measurable results across collaboration, engagement, and workforce performance. The initiative quickly became a critical part of the organization’s talent development strategy, improving how teams work together and make decisions.
Employees reported a clearer understanding of the organization’s mission and felt more connected to the company’s purpose. This lead to stronger motivation and retention.
Siloed teams began communicating more effectively, supported by a shared understanding of how departments work together to achieve common goals.
With a better grasp of the business, employees made more strategic, informed decisions that aligned with organizational priorities.
The program earned a Brandon Hall Group Excellence Award, showcasing its innovative approach and measurable impact on workforce development in the healthcare sector.
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